Terms & Conditions
Welcome to Bridal Jewellery Shop (www.bridaljewelleryshop.in).
By using our website, purchasing, or renting any product from us, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any order.

1. General

The website bridaljewelleryshop.in is owned and operated by Bridal Jewellery Shop, located in Malviya Nagar, New Delhi.

Throughout the site, the terms “we”, “us”, and “our” refer to Bridal Jewellery Shop.

By accessing or using our website, you agree to be bound by these Terms & Conditions along with our Privacy Policy.

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2. Products

All products displayed on the website are photographed under studio lighting. Slight variations in color, texture, or finish may occur due to screen settings or photography.

Most of our jewellery is handcrafted, and minor differences or irregularities are part of the product’s natural character.

Product availability is subject to stock and may change without prior notice.

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3. Orders & Dispatch

Once an order is placed, you will receive a confirmation via WhatsApp, SMS, or email.

All confirmed orders will be dispatched within 4 working days of payment confirmation.

Shipping timelines may vary during festivals, sales, or courier delays.

Bridal Jewellery Shop is not responsible for delays caused by courier or logistics partners.

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4. Shipping & Delivery

Shipping is available across India.

Delivery time depends on your location and the chosen courier service.

Customers are required to record a video while opening the parcel to serve as proof in case of any complaint regarding damage or missing items.

No complaint will be entertained without a proper unboxing video.

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5. Returns & Exchanges

Strictly no returns or refunds.

Exchange is only possible if a completely different product (wrong item) is delivered.

To be eligible for exchange:

You must inform us within 24 hours of delivery via WhatsApp or email.

You must share a clear unboxing video showing the parcel being opened.

If approved, we will arrange an exchange for the correct product or issue a store credit of equivalent value.

Products damaged due to mishandling, wear, or improper storage will not be eligible for exchange.

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6. Rental Jewellery Policy (if applicable)

Rented jewellery must be returned within the agreed time frame in original condition and packaging.

Any damage, loss, or breakage will incur repair or replacement charges.

Security deposit (if taken) will be refunded after product inspection.

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7. Payment

We accept online payments through secure gateways (UPI, credit/debit cards, or bank transfer).

Orders are processed only after full payment is received.

Bridal Jewellery Shop will not be liable for any failed or duplicate transactions caused by the payment gateway.

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8. Cancellation Policy

Orders once placed cannot be cancelled or modified, as all pieces are prepared and packed specifically per order.

In rare cases of manufacturing issues or stock unavailability, we may cancel and refund the order.

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9. Liability

Bridal Jewellery Shop is not liable for:

Delays caused by courier or unforeseen circumstances.

Slight differences in product appearance due to screen display.

Allergic reactions to materials used in imitation or fashion jewellery.

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10. Intellectual Property

All content on this website — including photos, designs, text, and logos — is the property of Bridal Jewellery Shop.

Unauthorized copying, editing, or reproduction of any content is strictly prohibited.

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11. Privacy Policy

We respect your privacy. Personal information collected during orders or inquiries is used solely for processing and communication purposes.

We never share customer data with third parties except courier or payment partners for delivery or payment processing.

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12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of New Delhi courts only.

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13. Contact Us

For any order or policy-related queries, please contact:
📞 +91 95603 05319 / +91 9811682800
📩 bridaljewelleryshop.in@gmail.com
📍 Malviya Nagar, New Delhi